Privacy Policy, Use and Cookies

Introduction

The website belongs to the company “SIM CHOCOLATE, LDA, NIPC 514620838, with its offices at Rua Antero Figueiredo, 26, 4760-714 Ribeirão, municipality of Vila Nova de Famalicão.

These Terms contain the rules to which your interaction with the website is subject, and you may obtain additional information through our telephone, email or other contacts provided by us.

Interaction with the site may require the creation of a customer account.

SIM Chocolate may change the content of the website, as well as the content of these Terms and Conditions, without prior notice, without prejudice to the rights already acquired by the customer in orders placed.

The customer can access the electronic complaints book on the following page: https://www.livroreclamacoes.pt/Inicio/

Usage

The website user may use the information published on the SIM Chocolate website – for information purposes only.

The website user may not use the information on the website in any other way without the prior written consent of SIM Chocolate.

The products available on the website make use of photographic images, and those actually supplied may differ due to this fact, as well as due to their origin in artisanal production.

The prices shown include VAT and may be subject to change. However, once the order has been placed, prices cannot be changed.

Any type of discount will only be valid if expressly announced and for as long as it is in force.

In the case of customizable products, the price will be made available on a case-by-case basis.

Availability

The user acknowledges that the Internet is not owned or controlled by any organization, company, legal or physical entity. Therefore, SIM Chocolate cannot guarantee that any user will be able to access the site or any of the company’s servers or services at any time. SIM Chocolate declares that it will make every effort in good faith to ensure that its website and all its servers or services are available as widely as possible and with as little interruption as possible.

Availability of products depends on whether they are in stock. If, after placing an order, the product is not available, the amount already paid will be refunded, without any further obligation on the part of SIM Chocolate.

Given the handmade nature of the products, once the customer has placed an order, they cannot withdraw from it.

The delivery of products is always dependent on the availability of transportation, the lack of which may be grounds for rejection of the order.

If there is any associated transportation cost, this will be indicated when the order is placed.

In the case of delivery to a SIM Chocolate store or one indicated by SIM Chocolate, its location and opening hours will be provided.

The delivery time indicated on the order form is merely indicative. If the product is not delivered due to an act attributable to SIM Chocolate, SIM Chocolate undertakes to refund the price paid to the customer.

Payments

All products must be paid for at the time of ordering.

The purchase process may require the creation of a customer account, which will contain the necessary information, particularly for invoicing and delivery of products.

The website provides electronic means of payment, the use of which is the sole responsibility of the company providing them and the customer interacting with them.

The mechanism and entity responsible for processing the payment will be chosen by SIM Chocolate and may vary over time.

Under no circumstances will the product be delivered unless it has been paid for in full.

Product Returns and Termination of Contract

The availability of products depends on whether they are in stock. If, after placing an order, no product is available, the amount already paid will be refunded, without any further obligation on the part of SIM Chocolate.

Given the handmade nature of the products, once the customer has placed an order, they cannot withdraw from it.

The delivery of products is always dependent on the availability of transportation, the lack of which may be grounds for rejection of the order.

If there is any associated transportation cost, this will be indicated when the order is placed.

In the case of delivery to a SIM Chocolate store or one indicated by SIM Chocolate, its location and opening hours will be provided.

Product returns and termination of contract

Without prejudice to the applicable legislation on guarantees for consumer goods and the rights recognized in the event of non-conformity of the product, the customer will not benefit from the right to freely terminate the contract entered into due to the nature of the products, namely because they are perishable products and are likely to deteriorate and/or quickly become outdated.

Copyright

The products marketed are the creation of SIM Chocolate, benefiting from the respective legal protection.

Collection and processing of personal data

All users of the website will be able to browse the page without providing their personal information, thus guaranteeing anonymity.

SIM Chocolate , owner of the simchocolate.com website, will not collect any personal information from its users.

However, SIM Chocolate may collect information that is not of a personal nature, but which is intended to improve and optimize site navigation through the use of cookies.

Our website uses cookies, and by consenting to the use of cookies for the first time, in accordance with our privacy policy, you allow us to use these cookies whenever you use/visit our website.

The above does not cover data or information necessary or convenient for the preparation or conclusion of the contract for the purchase and sale of products or services.

Processing of personal data provided voluntarily

The personal information collected through the website will only be that which is submitted and/or confirmed by the visitor.

Personal data provided voluntarily by the user on the contact page is for the exclusive information of SIM Chocolate and will not be disclosed to third parties without the prior consent of the owner.

SIM Chocolate may transmit personal data to third parties in the event of a legal obligation or with a view to the purchase and sale of products, including for billing and delivery, in which case, for example, it may contain links to other websites or transfer the necessary information to them.

SIM Chocolate is the entity responsible for processing the personal data of visitors to the geral@simchocolate.com website and is committed to ensuring its confidentiality.

Rights of personal data subject

All personal information relating to customers or visitors using the SIM Chocolate website will be treated in accordance with national and European legislation on the protection of personal data. Under the terms of the applicable legislation, SIM Chocolate undertakes to grant users, whose data is collected, the right to access, oppose or modify their data at any time, simply by sending a message to the e-mail address geral@simchocolate.com.

Purpose of processing personal data

All personal information collected in connection with the use of the SIM Chocolate website will be used to help make the visit to the website more productive and enjoyable, personalize relevant content, products and services. SIM Chocolate considers itself authorized to use all ideas, concepts, knowledge or communication techniques through the site, freely and independently (which includes the design, production or marketing of products), by means of a message sent by e-mail, file transmission or other form of unsolicited communication considered non-confidential and free of any restrictions on use.

Conservation and safety

The period of time for which data is stored and kept varies according to the purpose for which the information is processed. Therefore, and whenever there is no specific legal requirement, the data will only be stored and kept for the minimum period necessary for the purposes for which it was collected or subsequently processed.

SIM Chocolate is committed to ensuring the protection of personal data provided to it. To this end, various technical and organizational security measures have been adopted in order to protect the personal data made available to it against unauthorized disclosure, loss, misuse, alteration, processing or access, as well as against any other form of unlawful processing.

Notwithstanding the security measures adopted, as an Internet user, the website visitor must adopt additional security measures. Use of the SIM Chocolate website presupposes full knowledge of this Privacy Policy, which may be amended without prior notice. It is therefore recommended that you check this page regularly so that you are always up to date.

Cookies

What are cookies?

“Cookies” are small software tags that are stored in your browser through the browser (Browser), retaining only information related to your preferences, not including, as such, your personal data.

What kind of cookies are there?

There are two groups of cookies that can be used:

Permanent cookies: These are cookies that are stored at browser level on your access devices (PC, mobile and tablet) and are used every time you visit one of our websites again. They are generally used to direct browsing to the user’s interests, allowing us to provide a more personalized service.
Session cookies: These are temporary cookies that remain in your browser’s cookie file until you leave the website. The information obtained by these cookies is used to analyze web traffic patterns, allowing us to identify problems and provide a better browsing experience.

For what purposes do we use cookies?

Strictly necessary cookies: They allow you to browse the website and use its applications, as well as access secure areas of the website. Without these cookies, the services you have requested cannot be provided.
Functionality cookies: These store the user’s preferences regarding the use of the website, so that it is not necessary to reconfigure the site each time you visit it.
Analytical cookies: These are used anonymously to create and analyze statistics in order to improve the functioning of the website.

How to manage cookies?

All browsers allow the user to accept, refuse or delete cookies at any time by configuring the appropriate settings in their browser. You can configure cookies in the “options” or “preferences” menu of your browser.

Please note that by disabling cookies, you lose the automatic filling in of some data, such as login data. In addition, it may prevent some online services from working properly, affecting site navigation.